![]() ![]() We just want to have our account setting back to normal, please don’t force paperless setting without consent. We try again tomorrow This is and causing non stop grief. We called again and it’s another 30min wait. We briefly and politely explain the situation about clearing up the late fee. Then finally got another an ATT tech answered. An ATT tech answered, then we got transferred. We called in to clear it up and was told we would be put on hold for 8min, ended up almost half an hour. However it still came with a late fee when ATT promise this wouldn’t be the case for account setting mistake. That’s a lot of progress and Josh pulled through. I just got the physical bill to my address. I just sent a report to the BBB, maybe they can help clear up the negligence.ĪT&T also have a forum survey for feedback, but it's expired. I was really hoping for AT&T cooperation, but was constantly given the run around. The AT&T pretends they never spam, or changed setting without our consent, when literally there’s e-mails and postcard with their logo and message doing as such, repeatedly. When that doesn’t work they say try to forums, when that doesn’t work they say call in instead. They have yet to still follow through after months, and pass the buck on some other department or tell me to go my account settings, which don’t work/don’t exist. Each reassuring to undo the paperless setting we never consented to, but never actually following through. I contact AT&T over a dozen times through phone, e-mail, forums, account, setting, physical mail. It’s almost been two months, and problem of AT&T forcing account settings to paperless without consist is still and issue. But all of them never followed through, one empty promise after another. I had a half dozen ATT agent insist they could easily change settings for me when I provided my account information. Then I need the ATT agent to follow through and change the account setting back on their side regardless. If there is no option on my side, or it’s hidden. I also shown proof there’s no option on my side to change back the setting on my account. If I mention agents name or amount of spam, show screenshot proof, the ATT mods just censor the post to cover up the negligence. But NONE of them actually follow through with the account settings or just keep sending me in circles. Those all the time I respond back to ATT agents with my account information in private messages with my request to stop the spam, changing back, to setting to my account. I finally have an ATT agents in private message enable the option to respond back. ![]() I don’t want to stray from the original topic and I still need my account bill settings, set back to being set to home address. It would also sabotage the other incoming private messages and communication with the other ATT agents supposedly trying to get me back on to getting my account settings to ATT bills back to being mail to my physical address with no strings attached. ![]() There’s only an option to block all messages, good and bad which isn’t a good solution. I kindly asked ATT to stop spamming me numerous times already. There is no option to specifically to block and stop receiving private messages associated with spam like the unwanted vacation ads as mention. Go to Settings, then Preferences, then Private Messenger. Click your avatar (little purple head) near the top right of the page. “Hello - You can opt-out of private messages or their associated email notifications in your forums account. Planning on traveling outside of the country? Are you going on a one day trip? Wondering what is the best International Data plan while you are away? 6:33 AM Live Knowledge Share Thursday, from 12 - 3 ET: International Calls: Land, Water, Snow, Be Ready Before You Go We wish to only pay by check and not keep calling in. ATT Don't pretend we wanted to sign up for paperless on the phone all the way, because that's not what we requested. We just want to make sure ATT get paid and cover our bases for mail theft. We request ATT send paper bill once more to our physical address instead, so we can write a new check. We plan to cancel the check we wrote to ATT, because the mail box break in and possible check stolen. ATT simply created a problem and tell me not to "worry" I just called in today to check whether or not ATT receive my check because our neighborhood mail box got their contents stolen. What is ATT talking about? I never consent or agree to sign up for paperless billing yet. New customers won't receive any paper bills." But don't worry - we have your request on file. You may receive one more bill in the mail before this change takes effect. Thank you for enrolling your account in paperless billing. Going online or calling sends us in circles. ![]() We didn't consent to paperless billing and e-mails keep spamming us that we did. ![]()
0 Comments
Leave a Reply. |